Technical support
Configuration, tickets, panels, permissions or dashboard problems.
Pluven Tickets / Pluven
Support & Contact
Need help with the bot, dashboard, your data, or want to report a security issue? Contact us at contact@pluven.nl.
Privacy & data
Requests to access, correct or delete Discord API Data.
Abuse & security
Reports of abuse, policy violations, vulnerabilities or suspected unauthorized access.
Premium
Questions about Premium status, promo codes and branding.
Before contacting us
Check Diagnostics in the dashboard first. It shows missing channels, roles, panels and permissions in a readable way.
Include a short problem description, the server name and — where needed for identification — the Server ID (Guild ID). You may attach a screenshot that does not contain secrets.
Data request
Email contact@pluven.nl and state whether you are requesting access, correction or deletion. We may ask for a Discord User ID or Guild ID and confirmation that you are authorized for the relevant server.
Removing the bot automatically starts a 30-day retention period. Re-adding the bot during that period cancels the scheduled deletion.
Do not send secrets
Never send us a bot token, OAuth token, session cookie, password, full authentication credentials or other secrets. They are not required for support.
Useful links
Service status: /health
Dashboard and Diagnostics: /dashboard
Contact
Contact